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Reviews For Gateway Pines
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Amazing Staff and Manager
Not enough words to express how great and amazing customer service. I had a great experence living at Gateway Pines, very ... professional staff. Read More about Amazing Staff and ManagerBy: Sylvia Espy Verified Resident
Source: Property SitePerfect Cust Service
Manager is so kind and very helpful, takes the time to explain my statement and offers to always help me with service requests. ... She is the best person for Gateway Pines. Me and my son love it here. Read More about Perfect Cust ServiceBy: Ma. D'alesandro Verified Resident
Source: Property SiteGreat Customer Service
Thank you to Nina for working so hard and providing me and my husband with professional customer service. I will refer all ... my friends and family to Gateway Pines, the apartments are fantastic. Read More about Great Customer ServiceBy: Jaz Loach Verified Resident
Source: Property SiteAmazing staff and amenities
Thank you to Nina for making my visit to Gateway Pines one I will truly remember. With a busy office. she made sure to ... greet me, offer me a refreshment, and let me know she would assist me shortly. What a wonderful and bubbly personality! She toured a few units with me and was such a pleasure to chat with, I will definitely lease here. She was polished and professional! Read More about Amazing staff and amenitiesBy: J. Villeow Verified Resident
Source: Property SiteTour
We have visited several apartment units since our present lease is over in September. We have settled on Gateway Pines. We ... were very pleased and impressed with the tour given to us by Nina. The location is perfect since it is close to shopping and dining, quiet,family friendly,and clean. Nina was very helpful with all our questions and concerns and are looking forward to living here. Read More about TourBy: Mrs Ayala Verified Resident
Source: Property SiteNew Resident
I just moved in to my new apartment. Brianna was instrumental in making, what seemed to be a stressful time for me, a breeze! ... I highly recommend this place. I lived at another Gateway facility ( the oldest one) and this one, by far is the best one. Pools are incredible. I have all the amenities I need. Washer and dryer in my place, Gym and state of the art mailbox. Loving my new place! Read More about New ResidentBy: R.Hadad
Source: Property SiteBest Place to Live!
This is the best apartment I have lived at. The Manager took the time to go over available units with me and showed me the ... beautiful amenities. Nina explained the entire application process and helped me along the way. Kudos to a great property and lovely staff. Read More about Best Place to Live!By: R.Wood Verified Resident
Source: Property SiteGreat Help!!
A huge Thank You to our Property Manager who helped residents with bottled water when we did not have water for a day, and ... for the professionalism during the hail and wind storm by communicating and being very helpful with all questions and concerns I had. Read More about Great Help!!By: Maria A. Verified Resident
Source: Property SiteNew Resident
Just moved in and the entire process was hassle-free. Nina helped me get registered for all required items and showed me ... to my new apartment. Great & Professional experience. Read More about New ResidentBy: Sawari. N Verified Resident
Source: Property SiteBest place to live!
I am blessed to live where they really care about residents. Thank you to Manager, Ms Nina, for helping with all my questions ... on a transfer, it was thoroughly covered and explained to me. I am thankful for her showing me grace and kindness, and being so helpful. Read More about Best place to live!By: S. Nathan Verified Resident
Source: Property SitePleased new resident
Recently moved into my new apartment and the process was surprisingly smooth. Brianna was not only very professional but ... also went out of her way to resolve any issues or concerns that I had. Great experience so far. Read More about Pleased new residentBy: Kurt Verified Resident
Source: Property SiteA++ community
The office staff are always professional. Very classy property, they care about their residents and address concerns I have ... had and the Manager, Nina, keeps her word, always fair. Read More about A++ communityBy: lilly s. Verified Resident
Source: Property Siteawesome property
I lived at Gateway Pines for over a year and had to move to Carrollton. I would recommend this community to anyone looking ... for a new place to call home. The staff is wonderful and address issues quickly and professional. The Manager communicates very kind and shows empathy. I wish I could give more stars. Read More about awesome propertyBy: Osawie B. Verified Resident
Source: Property SiteGateway Pines
I am very happy living at Gateway Pines, the staff is always kind and helpful. They always help me with any question. The ... property and grounds are always clean. Read More about Gateway PinesBy: emily r. Verified Resident
Source: Property SiteLove the Energy
The staff is helpful. Busy office, they made time for me. Brianna is awesome and so engaging. She is helpful and kind. ... I have lived here for 1 year and the management and Brianna have convinced me to stay. Love all they do for residents. Read More about Love the EnergyBy: Sheryl Verified Resident
Source: Property SiteLove Gateway Pines
Great staff and amenities. Minor water issue turned into a helpful resolution by the Manager, who is very kind and professional, ... and most importantly kept her word. Read More about Love Gateway PinesBy: G. Bacotal Verified Resident
Source: Property SiteNice Apartments
Nice and clean living. The staff always make time for me and anything I need resolved. Highly recommend Gateway Pines.By: Steve B Verified Resident
Source: Property SiteOutstanding Community
I highly recommend Gateway Pines Apartments. The Manager, staff, and overall customer service is second to none and always ... a professional environment. I enjoy residing here, it has been a outstanding experience, exceeding my expectations whenever visiting the office. Read More about Outstanding CommunityBy: Nelly Ondrus Verified Resident
Source: Property SiteGreat Staff and Community!
The staff here is amazing. From maintenance, who are always so helpful, to the manager, Nina, who actually listens and communicates ... effectively. This community is great! Highly recommend Read More about Great Staff and Community!By: Anonymous Verified Resident
Source: Property SiteGreat Staff and Community!
The staff here is amazing. From maintenance, who are always so helpful, to the manager, Nina, who actually listens and communicates ... effectively. This community is great! Highly recommend Read More about Great Staff and Community!By: Anonymous Verified Resident
Source: Property SiteGreat place to live
Living at Gateway Pines over a year, I have experienced excellent customer service with the staff. Anytime I have had a ... problem or question, they are all very helpful and have reached out to follow up when I have questions. Great customer service. :) Read More about Great place to liveBy: Gerard Verified Resident
Source: Property SiteGateway Pines
Manager Nina & Assistant Manager Chelsey ARE the reasons that I love ?? my second apartment home here at Gateway Pines ... in Forney, Texas! They are PROFESSIONAL! CARING! HONEST Managers! My apartment home, parking, maintenance, everything here IS perfect and that IS what makes it My Home 🏡! My second apartment home here and my fourth apartment home with Valiant Residential! Ms Nina and Chelsey ARE the REASONS that I call Gateway Pines my home, because THEY MAKE IT WORK! I thank you very, very much! Read More about Gateway PinesBy: Vickie Smith Verified Resident
Source: Property SiteGateway Pines
Manager Nina & Assistant Manager Chelsey ARE the reasons that I love ?? my second apartment home here at Gateway Pines ... in Forney, Texas! Read More about Gateway PinesBy: Vickie Smith Verified Resident
Source: Property SiteGateway Pines
Manager Nina & Assistant Manager Chelsey ARE the reasons that I love ?? my second apartment home here at Gateway Pines ... in Forney, Texas! Read More about Gateway PinesBy: Vickie Smith Verified Resident
Source: Property SiteGateway Pines
HOME 🏡??By: Vickie Smith Verified Resident
Source: Property SiteCustomer Service
I came in for pricing and basic info and in a rush. Nina made me feel so comfortable, I decided to take the time to tour. ... She was very helpful with explaining the application process and offered to assist me to apply on the same day. What a true asset she is to the beautiful property, she surely takes pride in Gateway Pines. Read More about Customer ServiceBy: Yvonne Verified Resident
Source: Property SiteAmazing Property
Came in for a tour, was greeted by staff and had a great experience. Office was busy with residents and they handled it ... very professionally and with kindness. They were very helpful to not only me, but to all who came into the office. I was very impressed. Read More about Amazing PropertyBy: Britney May Verified Resident
Source: Property SiteImpressive Tour
I was very impressed by the tour of the property given by Nina. The place is clean and well kept , quiet and great location. ... She was very helpful , very professional and provided a great deal of information about the area . I also love that it has a swimming pool, great for the long hot summer! Read More about Impressive TourBy: Angela Verified Resident
Source: Property SiteGreat Staff - Amazing Property
I had the opportunity to tour with the Manager and was amazed at the quality of time she gave us to show the entire property. ... I will applying and also sending my family to tour as they are looking for a new place to live. Great customer service! Read More about Great Staff - Amazing PropertyBy: Teri Verified Resident
Source: Property SiteAmazing Staff
The staff in the office are amazing and very helpful. My family is relocating and we loved this property out of all the ... apartments I toured. Kudos to Management as the property looks great. Read More about Amazing StaffBy: Norm Baraj Verified Resident
Source: Property SiteAmazing Customer Service
I moved into Gateway Pines today and was amazed at the outstanding customer service and the attentiveness with all my new ... leasing info. Nina provided me with a very professional tour since I moved from out of state and had not viewed the property. My move in was great! Read More about Amazing Customer ServiceBy: Mr. Baxter Verified Resident
Source: Property SiteExcellent Customer Service
The staff has shown excellent customer service in all my leasing needs. Nina followed up with me when other communities ... did not. I am going to lease at Gateway Pines due to the professionalism and all the wonderful amenities. The grounds are impeccable and I cannot wait to live here. Read More about Excellent Customer ServiceBy: Lala Verified Resident
Source: Property SiteStaff review
Chelsea F. truly cares about the quality of life of the residents. Corporate has no idea what a gem they have with her. ... Chelsea never made me feel rushed while expressing any concern and took my concerns seriously. She was/ is a consumate professional with charm and grace. A rare find this day and age. Read More about Staff reviewBy: Mary Greenlund Verified Resident
Source: Property SiteMade me feel at home
Erica has a great personality and made me feel at home. She’s very passionate about her work and she is very supportiveBy: Anonymous Verified Resident
Source: Property SiteExcellence
Very well kept property, really enjoy pool time in the evenings. Family really enjoys visiting. Great team overall!By: Anonymous Verified Resident
Source: Property SiteMs
I had the opportunity again to visit Gateway Pines with my granddaughter who is looking for an apartment. Nina gave us a ... great tour of the property which is quiet, kept up very well, clean and very homey. The location is close to schools, shopping centers, and restauraunts . Nina was very helpful with all the questions we had and my granddaughter is very interested in living there! Read More about MsBy: Angela Santiesteban
Source: Property SiteAmazing Community
Amazing community with an amazing office and maintenance staff. Everyone was so pleasant and friendly and the grounds looked ... pristine. I am definitely going to apply here. Read More about Amazing CommunityBy: Anonymous Verified Resident
Source: Property SiteAwesomeness!!!
The staff here are very friendly and helpful, it’s a well kept community here, sometimes it feels like I’m at a resort !!!By: Anonymous Verified Resident
Source: Property SiteMs
I had a wonderful experience visiting Gateway Pines. I went with my granddaughter who is looking for an apartment and Nina ... gave us a great tour. She is friendly, knowledgeable, and does a great job of maintaining this place. It is clean , family friendly and looks like a great place to live. We would definitely recommend Gateway Pines to all our friends and relatives. Great job, Nina ,and thank you for all your help . Read More about MsBy: Angela Santiesteban Verified Resident
Source: Property SiteGuided Tour
I am delightful and impressed. What a wonderful experience I had on my tour with you. The management staff was excellent! ... Not only were they friendly, and had great customer service skills, but the manager Nina was by far professional. She went out of her way to make sure we were completely satisfied. Thy are a great Management team Read More about Guided TourBy: Marilyn Dupree Verified Resident
Source: Property SiteMy Tour experience
I am writing to let you know what a wonderful experience I had on my tour with you. The management staff was excellent! Not ... only were they friendly, and had great customer service skills, but the manager Nina was by far professional. She went out of her way to make sure we were completely satisfied. Read More about My Tour experienceBy: Carlie Verified Resident
Source: Property SiteTruly Amazed
My partner, and I toured the facility. And I have to say I was truly amazed at this property. I was amazed at the amenities ... and the management staff. I witnessed other tenants interacting with management staff, and I was very satisfied. Read More about Truly AmazedBy: Maryann Verified Resident
Source: Property SiteLove it
I’ve been living at Gateway Pines for 3 years now. I absolutely love it! Everyone is very helpful and kind! Chelsey and Nina ... are awesome! I am very grateful with the new maintenance team, they are keeping the buildings clean! I really enjoy living here! Read More about Love itBy: Andreina Gomez Verified Resident
Source: Property SiteGood service!!
Good service!!By: Elaine Garcia Verified Resident
Survey
Good jobBy: Serena Mcbride Verified Resident
Source: Property SiteLoving Gateway Pines!
I moved to Gateway Pines about two weeks ago! I'm so glad I made this choice, I love everything about these apartments. Celena, ... was very helpful and made our move-in easy! Amenities are amazing, the apartment complex is well taken care of and neighbors are very nice! So glad I moved here! Read More about Loving Gateway Pines!By: Andreina Gomez
Source: Property SiteGreat quite apartments
love it here so quite and peaceful gorgeous aparments super friendly and quit office staffBy: Christopher Richie Verified Resident
Source: Property SiteOverall Rating
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